Return and Refund Policy of Steviana IT
Last Updated: December 05, 2025
Returns Not Applicable:
- Software products are digital in nature and cannot be returned once downloaded.
Refunds Applicable:
- Refunds are applicable if the software contains significant defects and the support team fails to resolve the issue.
- Requests for refunds must be submitted within 7 days of purchase.
Returns Not Applicable:
- Returns are not possible for customized software development projects.
Refunds Applicable:
- Refunds are applicable if the development work has not yet started and you request a return of your advance payment.
- Once the work is completed, refunds are not applicable.
Returns Not Applicable:
- Returns are not possible once the project has started.
Refunds Applicable:
- Refunds are applicable if the project has not yet started and you wish to cancel the work.
- If a specific phase of the work is completed, the refund amount will be calculated based on the corresponding phase.
Returns Not Applicable:
- Returns are not possible for customized app development projects.
Refunds Applicable:
- Refunds are applicable if there are significant defects in the development, and we fail to resolve them.
Returns or Refunds Not Applicable:
- Once a domain is registered, it cannot be canceled or refunded.
Refunds Applicable:
- If you cancel the service within the first 7 days.
- Exception: Customized cloud plans.
- If the service does not meet your satisfaction within the first 30 days.
Refunds Applicable:
- If you cancel the service within the first 7 days.
- Exception: Customized shared plans.
- If the service does not meet your satisfaction within the first 30 days.
Refunds Not Applicable:
- Refund requests are not accepted for VPS services.
Refunds Not Applicable:
- Once the service is activated, it is not eligible for a refund.
Follow the steps below to request a refund:
- Submit your request to our designated email (support@stevianait.com).
- Provide a detailed description of the issue.
- Attach proof of your purchase.
- Our team will review your request within 7 business days.
Our return and refund policy may change from time to time. Any changes will be updated on our website.
For any questions or complaints, please contact us:
Email: support@stevianait.com
Phone: +88 01976 889922
Address: Hallmars, Level-7/B, 66 Outer Circular Road, Mogbazar, Dhaka-1217, Bangladesh
